Strategic Customer Success Manager, Customer Data Platform (CDP)
New York, New York, United States
USD 134K-262K Senior-level Full Time
Tasks
- Build customer relationships
- Collect customer feedback
- Deliver best practices guidance
- Develop strategic account plans
- Develop success plans
- Drive customer retention
- Drive expansion and upsells
- Enable platform use cases
- Influence product roadmap
- Lead QBRs
- Report adoption trends
- Serve as main point of contact
- Track customer health metrics
Perks/Benefits
- 401k matching
- Catered lunch
- Dog-friendly office
- Enterprise access to AI tools
- Equity grant
- Extra paid leave
- Gym benefit
- Health snacks
- Premium health insurance
- Sabbatical leave
- Shareholder access
Skills/Tech-stack
AI tools | Account Management | Business Strategy | CDP | Customer Data | Customer Data Platform | Customer Health | Customer Success | Customer health metrics | Data activation | Data analytics | Data platform | Enterprise SaaS | Health metrics | Martech | QBR | Stakeholder management | Use Case | Use Case Enablement
Education
N/A
Regions
Countries
States
Cities
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