Supervisor Customer Service - Enrollment, Geisinger Health Plan
Work from home (Pennsylvania), United States
R
USD 32K-32K (estimate) Mid-level Full Time
Tasks
- Analyze production and quality metrics
- Assist with site visits
- Conduct interviews and select employees
- Conduct team meetings and one on one meetings
- Develop and manage customer service representatives
- Ensure customer service standards compliance
- Handle HR issues and performance improvement plans
- Manage outbound call campaigns
- Manage resource allocation and staffing schedules
- Monitor attendance and evaluate performance
- Oversee Medicare Advantage compliance
- Process accurate claims adjudication and payments
- Provide input for budget preparation
- Provide training and education tools
- Recommend staffing and process changes
- Resolve escalated customer complaints
- Supervise customer service team
- Support interdepartmental strategic teams
Perks/Benefits
Skills/Tech-stack
Call Campaigns | Claims Adjudication | Communication | Customer Retention | Customer Service | HR policies | Medicare Advantage | Performance Management | Quality metrics | Regulatory Compliance | Request Management | Service Request | Service request management | Training delivery | Workforce Planning
Education
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