Support Engineer III, Measurements & Data Science
Bengaluru, Karnataka, IND
INR 3150K-4500K (estimate) Senior-level Full Time
Tasks
- Build automation tools to reduce manual intervention
- Build metrics monitors and alarms
- Collaborate with development teams to improve customer billing experience
- Conduct technical mitigations and deep dives
- Develop self healing mechanisms and automated remediation
- Ensure high availability and performance
- Identify root causes and implement corrective actions
- Implement generative AI solutions for incident handling
- Implement preventive measures and process improvements
- Leverage AI ML to predict and prevent issues
- Maintain documentation of incidents and resolutions
- Monitor system health and detect performance degradation
- Perform root cause analysis for repeated incidents
- Prioritize and resolve systemic issues
- Provide technical support for billing applications
- Troubleshoot and debug distributed systems
Perks/Benefits
- N/A
Skills/Tech-stack
.NET | AI/ML | Alarms | Alerting | Amazon Web Services | Automation | C# | Cause analysis | Distributed Systems | Generative AI | Incident Management | Java | Metrics | Monitoring | Python | Root Cause Analysis | Root cause | SQL | Self-healing | Self-healing systems | Web Services
Education
N/A
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