Técnico/a de Soporte CAU - Data & Analytics | T&T Engineering
Tasks
- Analyze resolve or escalate tickets
- Create and maintain user guides FAQs and technical documentation
- Follow up pending user information and apply ticket closure policies
- Handle multichannel ticketing email teams and phone
- Maintain ways of working and user best practices
- Resolve incidents and requests for data analytics platform
- Support developers and business users
- Use ITSM ticketing tool for logging and traceability
Perks/Benefits
- Cultural and sports activities
- Feedback and continuous learning
- Flexible compensation plan
- Flexible schedule
- Health and wellness program
- Hybrid work
- Medical team at office
- Pro-bono projects
- Team building events
- Training plan
- Volunteer opportunities
Skills/Tech-stack
AWS Athena | AWS S3 | AWS SageMaker | Domo | Git | GitHub | Helix | ITSM | JupyterLab | Microstrategy | PySpark | Python | QuickSight
Education
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