Director, AI & Chatbot
Kuala Lumpur, Malaysia
USD 233K-344K (estimate) Executive-level Full Time
Tasks
- Apply prompt engineering
- Build Retrieval Augmented Generation systems
- Connect bot metrics to business outcomes
- Define performance standards and benchmarks
- Design intent taxonomy
- Develop bot intelligence data pipelines
- Diagnose annotation quality and content gaps
- Establish performance feedback loops
- Evaluate model performance
- Improve chatbot resolution rate
- Improve response quality and accuracy
- Increase containment and deflection
- Lead bot operations and annotation teams
- Lead continuous optimization at scale
- Optimize knowledge retrieval
- Own conversational AI capability globally
- Partner with AI, data, and product teams
- Perform intent classification and entity recognition
- Reduce chatbot fallback rate
- Set annotation standards and governance
- Stay current on LLM advancements
- Translate operational insights to technical requirements
Perks/Benefits
- Employee recognition program
- Growth and promotion opportunities
- Insurance coverage
- Meal allowance
- Monthly team building
- Multinational working environment
- Training and wellness benefits
- Unlimited transport allowance
Skills/Tech-stack
APIs | Conversational AI | Data Annotation | Data Governance | Entity recognition | Information Retrieval | Intent Classification | Language Models | Language Processing | Large Language Models | Machine Learning | Model Evaluation | Natural Language | Natural Language Processing | Prompt engineering | Retrieval-Augmented Generation | Training Data Annotation | Training data
Education
N/A
Regions
Countries
States
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