Technical Escalations Engineer 2 (Web Platform) - US-West
Denver, Colorado, USA; San Francisco, California, USA
R
USD 85K-113K Senior-level Full Time
Tasks
- Analyze and fix dashboard visualization issues
- Coordinate investigations across product areas
- Develop debugging guides and workflows
- Investigate complex escalations
- Lead high-stakes technical calls
- Manage users and organizations
- Mentor support engineering teams
- Own investigations for web platform experience
- Partner with engineering and product to drive platform improvements
- Reconstruct audit and compliance incidents
- Troubleshoot authentication access issues
- Troubleshoot authorization at enterprise scale
Perks/Benefits
- 401k plan
- Best in class onboarding
- Continuous career development
- Dental benefits
- Employee stock purchase plan
- Fitness reimbursements
- Healthcare benefits
- Hybrid workplace
- Internal mentor and buddy program
- Mental health benefits
- Paid time off
- Parental benefits
- Product training
Skills/Tech-stack
Access Control | Audit compliance | Authentication | Authorization | Confluence | Dashboards | Data Visualization | Debugging | Enterprise Permissions | Identity Management | Jira | OAuth2 | OIDC | Query resolution | SAML | SCIM | SCIM provisioning | User Administration | Zendesk
Education
Regions
Countries
States
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