Technical Support Specialist - Tier II, Eclipse Analytics
Texas, US Offsite, United States
R
USD 75K-85K Senior-level Full Time
Tasks
- Communicate issue status across teams
- Escalate urgent issues using escalation procedures
- Investigate operational issues using monitoring tools
- Manage Zendesk inquiries
- Monitor SLA metrics
- Participate in on-call rotation
- Promote bugs and feature requests to product and engineering teams
- Troubleshoot cloud SaaS issues
Perks/Benefits
- 401k match
- Employee stock purchase plan
- Medical, dental, vision benefits
- Paid Holidays
- Paid parental leave
- Paid time off
Skills/Tech-stack
Application Insights | As-a-Service | Azure Application Insights | Cloud Software | Cloud Software as a Service | Customer support | Datadog | FullStory | Issue escalation | Microsoft Azure | Microsoft Azure Application Insights | SLA management | Software as a Service | Zendesk
Education
N/A
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