Senior Analyst, Customer Experience Analytics
Tasks
- Build and validate datasets from disparate sources
- Communicate assumptions limitations and next steps
- Identify analyze and solve business problems
- Lead root cause investigations for operational performance shifts
- Manage multiple parallel requests and prioritize work
- Own end to end analytics delivery
- Perform analysis and deliver actionable recommendations
- Present insights to senior leaders and working teams
- Quantify expected impact and track realized results after implementation
- Serve as subject matter expert across clients and warehouses
- Translate business questions into analytic approach
Perks/Benefits
- Flexible commuting options
- Inclusion and Employee Resource Groups
- Training and culture events
- Work from home flexibility
Skills/Tech-stack
A/B | A/B Testing | B testing | Cause analysis | Customer sentiment | Customer sentiment analysis | Data Lineage | Data Storytelling | Data Validation | Data Visualization | Data Warehousing | Dataset development | KPI design | Net Promoter Score | Python | R | Root Cause Analysis | Root cause | SAS | SQL | Segmentation | Sentiment Analysis | Statistical Analysis | Travel | Trend analysis | Variance analysis
Regions
Countries
States
Cities
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