Analytics & Intelligence – Lead Analyst (Pharma CRM Measurement & Analytics)
Hyderabad RSS, India
INR 3000K-4000K (estimate) Senior-level Full Time
Tasks
- Build CRM performance scorecards and dashboards
- Collaborate with CRM product and commercial teams on analytics
- Define CRM measurement framework and KPI dictionary
- Develop activity based KPI metrics
- Evaluate CRM workflows and engagement models
- Guide junior analysts and establish best practices
- Measure engagement timeliness and call quality
- Provide executive ready insights and recommendations
- Quantify engagement value patterns by customer coverage
- Translate business strategy into measurable KPIs
Perks/Benefits
- N/A
Skills/Tech-stack
AWS Redshift | Amazon Athena | Amazon S3 | BI Analytics | CRM data | CRM data model | Dashboarding | Data Model | Data Modeling | Data Visualization | KPI Development | Microsoft Excel | Power BI | Python | R | SQL | Salesforce CRM | Tableau | Veeva CRM
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