Customer Support Engineer
Tasks
- Advise account teams on technical status
- Escalate issues to engineering with details
- Evaluate customer problems
- Manage feature requests and bugs
- Perform daily technical operations
- Provide continuous improvement for customer adoption
- Respond to technical support issues
- Solve issues using hands on troubleshooting
- Support customer installations upgrades break fix and expansions
- Test customer solutions
- Track and follow up on bugs feature requests and escalations
Perks/Benefits
Skills/Tech-stack
Bash Scripting | File systems | High Performance | High-Performance Computing | Linux | Linux system | Linux system administration | NAS | Network Troubleshooting | Networking | Object storage | Performance Computing | S3 | Scale out | Scale-out NAS | System Administration | Troubleshooting
Education
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