Especialista em Customer Success / Analytics
Tasks
- Build dashboards reports and executive analyses
- Define and track data validation controls
- Develop monitor and improve customer health score
- Ensure data quality integrity and traceability
- Evolve health score methodology for consistency and relevance
- Facilitate metric and indicator alignment discussions
- Map data sources rules business logic and dependencies
- Monitor customer health behavior and performance indicators
- Orchestrate customer success and data governance processes
- Perform exploratory and diagnostic analysis for churn retention expansion
- Support stakeholder forums with reliable data insights
- Translate analytics into clear actionable narratives
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Business Analytics | Business Intelligence | Customer Success | Dashboards | Data Analysis | Data Governance | Data Integrity | Data Modeling | Data Observability | Data Quality | Data Validation | Data analytics | Excel | Exploratory Data Analysis | Health Score | Looker | Power BI | Reporting | SQL | Tableau
Education
N/A
Roles
Analyst | Customer Success | Customer Success Analyst | Data Analyst
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