Bellman

Tasks

• Answer guest questions
• Assist emergency response team
• Attend training and meetings
• Conduct room drops
• Conduct room moves
• Deliver and retrieve luggage
• Follow hotel policies and procedures
• Greet guests
• Handle lost and found items
• Inspect lobby and entrance areas
• Maintain bell area cleanliness
• Maintain bell carts and hand trolleys
• Maintain confidentiality
• Park and retrieve cars
• Provide customer service
• Provide directions
• Provide event and attraction information
• Record guest transactions
• Report accidents and security issues
• Store luggage
• Use maps and information files

Perks/Benefits

• N/A

Skills/Tech-stack

Confidentiality | Customer Service | Emergency response | Emergency response coordination | Guest relations | Hotel Information | Hotel information management | Information Management | Logbook documentation | Lost and Found | Lost and Found handling | Luggage handling | Maps and directions | Public Relations | Quality Assurance | Response coordination | Vehicle Parking