Quality Manager, Data & Insights Analytics
Nashville-1682 Elm Hill Pike, United States
USD 60K-159K Mid-level Full Time
Tasks
- Analyze agent behavior and quality trends
- Build reporting solutions
- Collaborate with quality assurance compliance and operations teams
- Develop quality performance dashboards
- Ensure data integrity and metric usage
- Identify process improvement opportunities
- Integrate data tools into quality monitoring operations
- Support vendor oversight and internal reporting
- Transform raw data into insights
Perks/Benefits
- Dental insurance
- Medical insurance
- Paid time off
- Retirement savings options
- Vision insurance
- Wellness programs
Skills/Tech-stack
Analytics | CRM systems | Dashboarding | Data analytics | Interaction Analytics | Medicare Advantage | Medicare Sales | Medicare supplement | Microsoft Excel | NICE CXone | Part D | Power Query | Quality management | Reporting | SQL
Education
Roles
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