Transportation & Fulfillment Coordinator
Tasks
- Enter orders and shipment data
- Maintain customer service records
- Maintain departmental KPIs and customer satisfaction metrics
- Manage customer email and phone inquiries
- Monitor and respond to customer communications
- Prepare daily weekly monthly quarterly and annual reports
- Resolve shipment and logistics exceptions
- Trace inbound and outbound shipments
- Update shipment and order information in tracking systems
Perks/Benefits
- 401k match
- Dental insurance
- Employee discounts
- Life insurance
- Medical insurance
- Paid Holidays
- Paid sick days
- Paid vacation
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Customer Service | Data entry | Excel | Freight management | LTL | Management systems | Microsoft Office | OTR | Order Management | Outlook | Shipment tracking | Transportation Management | Transportation Management Systems | Word
Education
Associate Degree | Bachelor of Science | High School Diploma
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