Coordenador de Customer Service & Order Fulfillment
Tasks
- Analyze performance indicators for data driven decisions
- Coordinate with sales logistics supply chain finance and IT
- Develop customer service team
- Ensure OTIF performance
- Lead customer service team
- Maintain carrier and logistics partner relationships
- Manage continuous improvement actions
- Manage customer service within SLAs
- Monitor customer service metrics
- Supervise order flow from entry to delivery
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Data Analysis | Dynamics 365 | ERP | Excel | Microsoft Dynamics | Microsoft Dynamics 365 | OTIF | Order Management | Power BI | SLA management | Salesforce | Zendesk
Regions
Countries
States
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