Senior Planner, Nissan Store & CX Analytics
Franklin, Tennessee - United States of America
USD 96K-172K (estimate) Senior-level Full Time
Tasks
- Analyze customer experience data to identify trends and friction points
- Build and maintain Power BI dashboards for customer experience KPIs
- Develop automated reporting pipelines and data models
- Develop customer experience strategies
- Escalate issues and risks with digital and vendor teams
- Integrate and model structured and unstructured data
- Interface with departments for planning and implementation
- Manage project milestones and deliverables
- Partner with cross functional teams to define analytics solutions and KPIs
- Translate complex data into actionable insights
Perks/Benefits
- Demo vehicle
- Discounted employee vehicle lease
- Medical benefits
- Mental health benefits
- Parental leave
- Quarterly performance bonus
- Retirement savings
- Seminars and Leadership Training
- Tuition reimbursement
- Vehicle purchase program
Skills/Tech-stack
Business Objects | Copilot | Customer Analytics | DAX | Dashboards | Data Modeling | Data Quality | Data Visualization | Data cloud | Data integration | ELT | ETL | Excel | Power BI | Power Query | Python | SAP Business | SAP Business Objects | SQL | Salesforce | Salesforce Data Cloud | Salesforce data | Sentiment Analysis | Snowflake
Education
Roles
Analyst | BI Developer | Data Analyst | Developer | Senior Data Analyst
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