Document, Fulfillment and Mail Services Team Lead
Tasks
- Coordinate across business units
- Coordinate onboarding and training
- Coordinate vendor activities
- Direct departmental workflows
- Drive process improvement
- Ensure HIPAA compliance
- Ensure document accuracy
- Lead daily operations
- Maintain procedures and governance
- Manage operational performance metrics
- Monitor service levels
- Resolve operational issues
- Supervise staff
- Support budgeting and performance reporting
- Support hiring and performance reviews
- Support new services implementation
- Support workforce planning
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | HIPAA | Issue Resolution | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Operations Management | Performance reporting | PowerPoint | Privacy Compliance | Process Improvement | Service Level | Service Level Management | Vendor management | Workflow Management | Workforce Planning | Workload management
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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