IN_Senior Associate_Agentic contact center ( Chatbots / Voicebots - Core.Ai) _GCC_Advisory_Bangalore
INR 2500K-4800K (estimate) Senior-level Full Time
Tasks
- Architect RAG knowledge bases
- Build and optimize voice bots chatbots and email bots
- Build microservices with API first design
- Deploy cloud-native solutions
- Develop agent assist frameworks
- Ensure security scalability resilience and compliance
- Implement DevOps CI CD pipelines and containerization
- Implement auto quality audit systems
- Integrate IVR CRM ticketing and backend APIs
- Lead contact centre transformation design and architecture
- Mentor junior developers
Perks/Benefits
Skills/Tech-stack
API first | API-first design | AWS | AWS Lex | Agent Assist | Amazon Connect | Auto quality audit | Avaya | Azure | Azure Cognitive | Azure Cognitive Services | CI/CD | CRM | Cognitive Services | Compliance | Docker | Driven systems | Dynamics 365 | Event Driven | Event Driven Systems | GCP | GDPR | Genesys | GitOps | Google CCAI | Google Dialogflow | HIPAA | IVR | Intelligent Process Automation | Kore.AI | Kubernetes | Language Processing | Microservices | Microsoft Dynamics | Microsoft Dynamics 365 | Monitoring | Natural Language | Natural Language Processing | Node.js | PCI DSS | Performance optimization | Process Automation | Python | Quality audit | RAG | Resilience | Robotic Process | Robotic Process Automation | Salesforce | Scalability | Security | ServiceNow | Yellow.ai | Zendesk
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