Data Operations Customer Support Specialist Journeyman
Arlington, VA, United States
USD 80K-120K (estimate) Mid-level Full Time
Tasks
- Analyze support metrics
- Apply data governance and security practices
- Communicate service disruptions
- Coordinate incident escalations
- Coordinate with data engineering and platform teams
- Create user documentation and training materials
- Detect anomalies
- Develop knowledge base content
- Manage customer tickets end-to-end
- Monitor data service health
- Perform incident triage
- Perform root cause analysis
- Support change management activities
- Troubleshoot ETL pipeline issues
- Troubleshoot data access issues
- Troubleshoot data quality issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Access Controls | Alerting | Anomaly Detection | Auditing | Azure | Cause analysis | Data Governance | Data Operations | Data Quality | ETL | Google Cloud | ITIL | ITSM | Incident Management | Log Analysis | Monitoring | Observability | Root Cause Analysis | Root cause | SLA management | SQL | Technical Support
Education
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