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Customer Fulfillment Executive

Petaling Jaya, Selangor, Malaysia

A ZAR 420K-480K (estimate) Executive-level Full Time

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Found 5d ago

Tasks

Answer inbound calls
Build customer relationships
Collect verify and prepare loan documents
Complete post approval documentation processes
Coordinate with sales credit and operations teams
Ensure compliance with policies and regulations
Ensure documentation compliance
Enter and maintain customer records
Escalate potential fraud
Generate sales opportunities
Handle customer inquiries
Maintain service level and compliance
Manage online booking calendar
Meet productivity and quality targets
Negotiate positive outcomes
Perform lead verification and qualification
Prepare documents for stamping and notarisation
Prepare loan agreements in system
Provide first contact resolution
Resolve customer issues
Resolve errors and missing information
Review applications for completeness and accuracy
Schedule customer appointments
Support customers during loan signing
Support customers on online and mobile platforms
Use internal systems for customer accounts
Verify document authenticity

Perks/Benefits

N/A

Skills/Tech-stack

Appointment Scheduling | Appointment management | CRM | Compliance | Customer Relationship Management | Customer Service | Customer relationship | Customer support | Data entry | Document verification | Fraud Prevention | Lead Qualification | Loan processing | Multitasking | Regulatory documentation | Relationship Management | Salesforce | Zendesk

Education

Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Diploma | STPM

Roles

Customer Service Representative | Customer Success | Customer Success Manager | Loan Processor | Manager | Success Manager

Regions

Countries

States

Cities

Petaling Jaya, Selangor, MY

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