Global Network Performance Lead, Emerging Product & GenAI
Gurgaon, Haryana, India
INR 1800K-2800K (estimate) Senior-level Full Time
Tasks
- Analyze operational and performance data
- Conduct business reviews and governance assessments
- Create performance risk and financial reporting
- Design operating models
- Drive network performance
- Drive operational excellence across sites
- Ensure contractual and regulatory compliance
- Execute content moderation BPO strategy
- Identify and mitigate operational risks
- Manage RFP processes
- Manage contract lifecycle
- Manage escalations and recovery
- Manage partner portfolio performance
- Manage performance against KPIs
- Monitor network quality
- Negotiate BPO contracts
- Oversee site launches expansions and new business lines
- Pilot and scale process and technology innovations
- Stay current on trust and safety trends
- Track partner costs and pricing governance
Perks/Benefits
- N/A
Skills/Tech-stack
Capacity Planning | Compliance Management | Contract Management | Data Analysis | Financial Analysis | Governance | KPI | Operational excellence | Partner management | Performance Management | Pricing governance | RFP | Risk Management | SLA management | Vendor management | Workforce Planning
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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