Customer Engagement Analytics & Shared Services Manager
Tasks
- Automate workflows with low code solutions
- Build and scale centralized shared services center
- Define and manage internal service level agreements
- Establish data governance and single source of truth
- Identify operational bottlenecks and improve processes
- Lead change management for cross functional projects
- Lead customer engagement analytics team
- Optimize end-to-end order-to-cash processes
- Prepare business performance reviews and cost of sales reviews
- Produce predictive analytics and root cause analysis
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Cause analysis | Chain management | Change Management | Continuous Improvement | Customer Service | Customer Service B2B | Data Governance | Data Preparation | Data Visualization | ERP | Lean | Logistics | Low Code | Order-to-Cash | Predictive Analytics | Process Mapping | Project Management | Python | RPA | Root Cause Analysis | Root cause | SAP | SQL | Service Level | Service Level Agreements | Single Source | Single Source of Truth | Six Sigma | Source of Truth | Stakeholder management | Supply Chain | Supply Chain Management | VBA | Workflow automation
Education
N/A
Regions
Countries
States
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