CRM & Customer Analytics Manager
Tasks
- Analyze CRM campaign results
- Analyze customer interactions across touchpoints
- Analyze segment performance
- Collect analyze customer data
- Create and maintain CRM customer reports
- Ensure data accuracy and consistency
- Identify customer behavior patterns
- Identify customer experience pain points
- Implement customer segmentation models
- Prepare post campaign reports
- Respond to ad-hoc analytical requests
- Support A/B testing
- Support customer journey mapping
- Support customer profiling initiatives
- Support targeting strategies
- Update dashboards with customer metrics
Perks/Benefits
- Career development
- Flexible working hours
- Global projects and teams
- Health and well-being support
- Learning hub access
- Travel benefits
Skills/Tech-stack
A/B | A/B Testing | B testing | CRM metrics | Customer Journey | Customer Segmentation | Customer journey mapping | Customer profiling | Dashboards | Data Analysis | Data Visualization | Journey Mapping | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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