Director, Workers’ Compensation Claims Operations – Operational Analytics & Continuous Improvement
Tasks
- Build real time operational reporting
- Coordinate cross functional problem solving
- Define business requirements for analytics work requests
- Design AI driven technologies for claims operations
- Detect operational trends and risks
- Develop standard work and process improvements
- Implement automation and self-service solutions
- Lead talent development and coaching
- Package and communicate business insights
- Partner with IT and data teams to deliver operational tools
- Perform root cause analysis
- Track completion outcomes and impact
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Business Requirements | Cause analysis | Compliance | Continuous Improvement | Cross-Functional Collaboration | Cross-functional | Data Science | Data analytics | Functional collaboration | KPI design | Operational analytics | Performance Management | Problem Solving | Process optimization | Reporting | Risk Management | Root Cause Analysis | Root cause | Self-Service | Self-service analytics | Service analytics | Structured Problem-Solving | Workflow redesign
Education
N/A
Roles
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