Contact Center Analytics Developer
Remote, Minnesota, United States
R
USD 80K-103K (estimate) Mid-level Full Time
Tasks
- Build dashboards and reporting
- Configure NICE CXone Interaction Analytics
- Deliver decision ready analytics to stakeholders
- Maintain analytics categories rules phrase libraries datasets workspaces
- Monitor data completeness and platform health
- Secure sensitive customer data
- Support analytics governance documentation and quality standards
- Troubleshoot reporting and data flow issues
- Validate and tune analytics outputs
Perks/Benefits
Skills/Tech-stack
Access Control | Cause analysis | Dashboarding | Data Cleansing | Data Pipelines | Data Validation | Excel | Interaction Analytics | Least Privilege | NICE CXone | NICE CXone Interaction Analytics | Nexidia | Power BI | Reporting | Role-Based Access | Role-Based Access Control | Root Cause Analysis | Root cause | SQL
Education
N/A
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