Process Improvement and Analytics Manager
New York City, NY, United States
USD 84K-96K (estimate) Mid-level Full Time
Tasks
- Analyze operational workflows and performance indicators
- Analyze staffing needs and workload distribution
- Assess AI incorporation into workflows
- Collaborate on quality assurance incident analysis
- Conduct user acceptance testing plans
- Coordinate onboarding and training effectiveness
- Design and analyze operational tracking reports
- Develop and evaluate workflow and system enhancements
- Develop and implement escalation procedures and policies
- Identify bottlenecks and propose data driven solutions
- Lead performance evaluations and probationary reviews
- Monitor records retention and document security compliance
- Monitor unit performance against targets
- Oversee mailroom and lobby operations
- Prepare analytical reports and recommendations
- Support continuity of operations planning and emergency response
- Troubleshoot and implement system enhancements
Perks/Benefits
- Health insurance
- Job security
- Loan forgiveness
- Pension plan
- Tax-deferred savings
- Work from home
- Worksite wellness program
Skills/Tech-stack
AI integration | Acceptance Testing | Compliance Management | Customer Service | Customer service metrics | Data Analysis | Data reporting | Incident Analysis | Microsoft Excel | Operational Analysis | Performance Monitoring | Process Improvement | Program evaluation | Qualitative Analysis | Quantitative Analysis | Service Metrics | User Acceptance | User Acceptance Testing | Workflow redesign
Education
Regions
Countries
States
Cities
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