Account Analytics & Success Manager
Falls Church, Virginia, United States
USD 65K-83K (estimate) Mid-level Full Time
Tasks
- Assist clients with website access issues
- Conduct customer satisfaction outreach
- Gather client feedback
- Maintain customer accounts and user access
- Manage subscriptions and users in NetSuite CRM
- Monitor customer service queue
- Pass sales leads to sales executives
- Provide customer phone support
- Provide onboarding webinars
- Run weekly reporting
- Troubleshoot browser issues
- Update customer records
Perks/Benefits
- Disability insurance
- Dog-friendly office
- Employee assistance program
- Exercise Room
- Flexible spending account
- Generous paid time off
- Health savings account
- Life and accidental death and dismemberment insurance
- Paid Holidays
- Parental leave
- Pet insurance
- Private Gym Onsite
- Trade Publication News Subscription Reimbursement
- Tuition assistance
Skills/Tech-stack
Browser troubleshooting | CRM | Customer support | Domo | Drupal | Google Analytics | Mailchimp | Netsuite | Salesforce | Subscription Management | Troubleshooting | Web Analytics | Webinar
Education
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