Analyst II, Customer Experience Analytics

Boston, MA, United States

USD 76K-96K Mid-level Full Time

@ D...

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Found 1d ago

Tasks

Build automate and improve reporting dashboards
Design, execute, and analyze experiments
Identify trends and root causes in customer issues
Recommend solutions to reduce support volume
Reduce support friction through analytics
Transform customer and operational datasets into insights
Translate analyses into stakeholder narratives

Perks/Benefits

Skills/Tech-stack

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Analyst II, Customer Experience Analytics

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