Asset & Wealth Management Operations - Marcus UK Fulfillment - Associate - Bengaluru
Bengaluru, Karnataka, India
INR 700K-1300K (estimate) Mid-level Full Time
Tasks
- Collaborate with stakeholders to resolve issues
- Compile management MI reports
- Conduct interviews and select team members
- Create executive presentations
- Create team schedules and manage staffing forecast
- Guide real time operational performance
- Identify continuity and succession opportunities
- Manage business controls and escalate incidents
- Manage team performance and address issues
- Monitor work queues and service levels
- Oversee customer service team
- Provide leadership, coaching, and development
- Recommend process improvements
- Serve as escalation point
- Track industry trends and implement best practices
- Train and coach team members
Perks/Benefits
- N/A
Skills/Tech-stack
Coaching | Customer Service | Escalation management | Executive Communication | Forecasting | Incident Management | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | People management | Performance Management | Process Improvement | Risk Management | Service Level | Service Level Management | Staff scheduling | Stakeholder management
Education
N/A
Roles
Customer Support | Customer Support Team Lead | Lead | Manager | Operations | Operations Manager | Support Team Lead | Team Lead
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