Lead IT Support Specialist Fulfillment Center
Mansfield, MA, United States
USD 75K-85K (estimate) Senior-level Full Time
Tasks
- Advise customers on technical issues
- Collaborate across functions to resolve issues
- Document fault patterns
- Install hardware and software
- Maintain IT inventory and supplies
- Manage workload and task completion audits
- Order and maintain networking equipment
- Perform hardware troubleshooting and repair
- Perform software troubleshooting and repair
- Provide second and third level support
- Reset equipment to restore service
- Resolve escalated support issues
- Support PC printer and network devices
- Track and monitor issue resolution
- Troubleshoot material handling software and systems
Perks/Benefits
- Business travel up to 10 percent of time
- Off hours support coverage
- Weekend and Holiday Shift Coverage
Skills/Tech-stack
AIX | AS400 | IBM i | Internet Explorer | LAN | Microsoft Excel | Microsoft Internet Explorer | Microsoft Office | Microsoft PowerPoint | Microsoft Word | Network Infrastructure | PC Hardware | Printers | RF communication | Server Hardware | Ticketing systems | Troubleshooting | Unix | VMware vSphere | Windows | Windows server
Education
Regions
Countries
States
Cities
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