Consultant, Account Services Management
Tasks
- Coordinate resources for service delivery
- Develop customer service delivery playbooks
- Identify process gaps in AI infrastructure support
- Lead knowledge sharing and team upskilling
- Manage change management
- Manage configuration management
- Manage incident management
- Manage problem management
- Manage request management
- Manage service level management
- Propose operational improvements
- Provide technical resolution and communications
Perks/Benefits
Skills/Tech-stack
Agile | Change Management | Configuration Management | IT Service Management | IT service | Incident Management | Problem Management | Project Management | Request Management | Service Level | Service Level Management | Service Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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