Customer Fulfillment Manager
Tasks
- Collect vendor timesheets
- Distribute and collect customer feedback surveys
- Generate invoices
- Issue customer billing
- Manage billing and collections
- Manage project controls for outages
- Own cost classification
- Perform outage closeout
- Place outage demand in fulfillment systems
- Schedule repairs and resourcing labor
- Support customer communication
- Support outage planning and logistics
- Track outage progress
- Update OneSteam ERP input
Perks/Benefits
- 12 paid holidays
- 401k matching
- Adoption Assistance
- Disability benefits
- Employee assistance program
- Health Coach
- Life insurance
- Paid parental leave
- Permissive time off
- Retirement savings plan
- Tuition assistance
- Tuition reimbursement
Skills/Tech-stack
Billing | Collections | Contractual Experience | Customer communication | ERP | Field Services Portal | Field services | Financial Analysis | Forecasting | Invoice processing | Invoicing | Logistics | OneSteam | Oracle | PowerMax | Project Controls | SAP | Vendor management
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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