Customer Success & GenAI Enablement Lead
Tasks
- Advise customers on GenAI adoption
- Build relationships with technical and business stakeholders
- Create KPI based success plans
- Create and document customer playbooks and guides
- Drive product adoption satisfaction and expansion
- Guide customers through deployments
- Identify expansion opportunities
- Improve knowledge structures and content pipelines
- Lead solution design and integration scoping
- Map use cases to GenAI solutions
- Own post-go-live customer success
- Review and improve customer success processes
- Run QBRs performance reviews and renewals
Perks/Benefits
Skills/Tech-stack
Analytics | Customer Success | Data pipeline | Dollar Retention | Generative AI | Health Scorecards | Integration scoping | Knowledge Base | Knowledge Management | LLM | Looker | Mixpanel | Net Dollar Retention | Onboarding Tutorials | Project Management | Snowflake | Solutions consulting | Unstructured Data | Workflow Optimization
Education
N/A
Regions
Countries
States
Cities
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