Data Platforms Service Delivery Manager
GBR - London - 30 Fenchurch Street, United Kingdom
GBP 55K-65K (estimate) Mid-level Full Time
Tasks
- Coordinate incident, problem, and change management
- Drive continuous improvement for reliability resilience and user experience
- Establish manage and report SLAs and OLAs
- Manage platform incidents issues and service requests
- Manage vendor service performance and escalations
- Monitor alert and manage platform performance
- Own service management for data and analytics platforms
- Provide platform health risks capacity and trends visibility
- Support operational readiness for platform growth and new capabilities
- Transition platform enhancements into BAU operations
Perks/Benefits
Skills/Tech-stack
Alerting | Capacity Planning | Change Management | Continuous Improvement | IT Service Management | IT service | Incident Management | Monitoring | OLAs | Performance Management | Problem Management | Reliability Engineering | Resilience | Resource Planning | Risk Management | SDLC | SLAs | Service Delivery | Service Management | Stakeholder management | Vendor management
Education
N/A
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