Director of CRM and Data Analytics
Philadelphia, PA, United States
USD 120K-145K Executive-level Full Time
Tasks
- Analyze complaints compliments and service themes
- Analyze passenger behavior and service trends
- Coordinate cybersecurity and privacy compliance
- Develop dashboards and reports
- Ensure full customer journey data capture
- Establish data governance standards
- Identify service gaps and engagement opportunities
- Lead CRM strategy and implementation
- Maintain CRM data integrity
- Measure guest program effectiveness with KPIs
- Oversee passenger feedback channels
- Partner with cross functional teams for data supported initiatives
- Provide data leadership for strategic planning
- Run monthly quarterly and ad hoc reporting cycles
- Support guest experience initiatives with insights
Perks/Benefits
- Comprehensive health coverage
- Free public transportation
- Paid Holidays
- Paid parental leave
- Paid sick leave
- Paid vacation
- Public service loan forgiveness
- Retirement savings options
- Tuition discounts and scholarships
- Wellness program
Skills/Tech-stack
Business Intelligence | CRM | Customer Analytics | Customer satisfaction | Cybersecurity | Data Governance | Data Privacy | Data Quality | Data dashboarding | Data integration | Data quality assurance | Forecasting | KPI Reporting | Performance Tracking | Quality Assurance | Segmentation | Survey Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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