Embedded Technical Account Manager (Onsite)
Tasks
- Administer and document functional acceptance testing
- Configure Axon solutions to customer workflows
- Coordinate escalation paths
- Deliver customer training and knowledge transfer
- Develop Axon product expertise
- Ensure service level expectations and contractual obligations met
- Interpret and communicate release notes
- Monitor support tickets and troubleshoot
- Represent customer feedback internally
- Serve as primary day to day technical contact
- Support monthly invoicing
- Support quarterly business reviews
- Support reporting integrations and operational data workflows
Perks/Benefits
Skills/Tech-stack
API Integration | Acceptance Testing | Cause analysis | Customer Success | Data reporting | Enterprise Software | Enterprise Software Configuration | Enterprise Software Deployment | Functional Acceptance | Functional Acceptance Testing | JSON | Jira | Power BI | Project Management | Root Cause Analysis | Root cause | SQL Server | Salesforce | Security clearance | Software Deployment | Software configuration | Splunk | Technical Troubleshooting
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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