Enrollment Front Desk Office Manager
Tasks
- Answer main phone line
- Coordinate across admissions financial aid and operations
- Coordinate cross functional event logistics
- Coordinate visit logistics for individuals and groups
- Develop staff training programs
- Hire train and supervise front desk staff
- Identify process inefficiencies and improve workflows
- Implement customer service protocols
- Lead front desk operations
- Maintain CRM data accuracy
- Manage admissions email inbox
- Manage welcome center visitor flow
- Monitor visitor feedback and improve experience
- Oversee visitor check in and appointment routing
- Resolve student and family issues
- Support enrollment events open houses accepted student days
- Utilize CRM slate
Perks/Benefits
- N/A
Skills/Tech-stack
Admissions Operations | Appointment Routing | CRM | Customer Service | Data entry | Email management | Operations Management | Phone handling | Process Improvement | Scheduling | Scheduling management | Staff Supervision | Training | Visitor management
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