Programs Manager, Fulfillment
Downers Grove, IL, United States
USD 65K-80K (estimate) Mid-level Full Time
Tasks
- Analyze freight cost out roadmaps
- Automate fulfillment workflows with digital teams
- Define and track logistics KPIs
- Define carrier management escalation paths
- Deliver freight cost savings
- Develop business cases for operational improvements
- Drive root cause insights to reduce customer contacts
- Enable redeployment of customer care capacity to revenue activities
- Establish program governance and KPI reporting
- Establish program management disciplines
- Implement programs to eliminate fulfillment defects
- Improve service reliability
- Lead cross functional transportation initiatives
- Lead multiworkstream fulfillment programs
- Partner with customer care leaders on case reduction
- Track KPIs and executive readouts
- Transform customer care to proactive engagement
- Translate voice of customer data into roadmaps
Perks/Benefits
- 401k matching
- Dental insurance
- Educational reimbursement
- Health savings account
- Life insurance
- Medical insurance
- Paid Holidays
- Paid vacation
- Vision insurance
Skills/Tech-stack
Carrier Sourcing | Case management | Cause analysis | Chain management | Cost Out | Customer Care Case Management | Customer care | Data Analysis | Data-Driven Decision Making | Data-driven | Decision Making | Demand Planning | Distribution | FTL | Freight Cost Out | Fulfillment operations | Inventory Management | KPI Tracking | LTL | Lean | Logistics analytics | Network efficiency | Parcel | Process Improvement | Program governance | RFPs | Root Cause Analysis | Root cause | Six Sigma | Supply Chain | Supply Chain Management | Transportation optimization
Education
Roles
Regions
Countries
States
Cities
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