Business Data Analyst
Tasks
- Analyze customer journey bottlenecks and present recommendations
- Build and maintain dashboards for Customer Success and Support teams
- Build and validate data pipelines and ensure data quality
- Create real time tactical reporting for operational metrics
- Develop executive summaries for leadership
- Implement AI reporting solutions for anomaly detection and predictive churn
- Perform sentiment analysis on support tickets
Perks/Benefits
Skills/Tech-stack
Copilot | Gainsight | HubSpot | Language Processing | Natural Language | Natural Language Processing | Predictive Modeling | Python | R | SQL | Salesforce | Tableau | Tableau Pulse | Zendesk
Education
N/A
Roles
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