Customer Success Engineer - Database (2nd Shift)
Tasks
- Advocate for customer feedback to improve products
- Analyze customer systems and recommend performance improvements
- Collaborate on onboarding migrations and complex escalations
- Conduct root cause analysis for complex incidents
- Diagnose and resolve production database performance and availability issues
- Guide customers in database architecture design best practices
- Maintain technical documentation and knowledge base
- Participate in incident response and on-call rotations
- Provide hands on technical support for database and cloud infrastructure issues
- Use monitoring and observability to identify performance bottlenecks
Perks/Benefits
- Conference reimbursement
- Employee assistance program
- Employee equity options
- Flexible time off
- LinkedIn Learning access
- Remote work
- Training reimbursement
Skills/Tech-stack
Ansible | Automation | Cause analysis | ClickHouse | Cloud infrastructure | Cloud infrastructure concepts | Database Indexing | Database backups | Database replication | Helm | Incident Response | Infrastructure Concepts | Infrastructure as Code | Kafka | Kubernetes | Linux | MongoDB | Monitoring | MySQL | Networking | Observability | OpenSearch | Performance Tuning | PostgreSQL | Redis | Root Cause Analysis | Root cause | Terraform | Troubleshooting | “as-code”
Education
N/A
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