Field Supervisor, Telecom Fulfillment
Tasks
- Assign CPE to technicians
- Assign and redistribute daily work
- Communicate workload and escalations
- Conduct daily KPI calls
- Cover routes when reassignment is not possible
- Ensure safety compliance
- Handle CPE deliveries and stocking
- Handle client escalations
- Manage client equipment tracking
- Mentor and develop technicians
- Monitor technician progress
- Onboard contractor crews
- Oversee daily installation operations
- Perform quality checks and coaching
- Review completed work and provide feedback
- Troubleshoot with technicians
- Validate jobs marked not done
- Verify technician readiness
Perks/Benefits
- 401k match
- Career development
- Life insurance
- Medical, dental & vision coverage
- Paid time off
- Paid weekly
Skills/Tech-stack
Broadband Operations | Cable installation | Customer Service | Equipment Tracking | Management Tools | Quality Assurance | Safety Compliance | Telecommunications | Troubleshooting | Workforce Management | Workforce management tools
Education
N/A
Roles
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