Manager 2, Technical Support Engineering

Tasks

• Collaborate on high-priority escalations
• Conduct performance reviews and plans
• Create documentation and knowledge base articles
• Deliver technical training and certification support
• Drive productivity process improvements
• Lead onboarding for new hires
• Manage and mentor Technical Support Engineers
• Own team accountability and performance
• Resolve escalations as a subject matter resource
• Respond to client requests
• Troubleshoot and reproduce customer issues

Perks/Benefits

• Best in class onboarding
• Career pathing
• Global benefits
• Hybrid work
• Inclusive culture
• Mentor and buddy program
• Product training
• Professional development

Skills/Tech-stack

Customer support | Documentation | Issue troubleshooting | Knowledge Base | Linux | Open Source