Manager, Customer Architect - EMEA
Tasks
- Coordinate escalation paths
- Define and track KPIs
- Deliver technical workshops and advisory services
- Develop and implement training programs
- Engage in technical discussions
- Identify and implement process improvements
- Lead and mentor customer architects
- Manage customer tickets and resolution
- Manage strategic customer accounts
- Participate in customer engagements
- Translate customer needs into documentation and requests
- Travel to customer sites
Perks/Benefits
Skills/Tech-stack
API Integration | AWS GCP Azure | Big Data | Big Data Technologies | Cloud Platforms | Cloud Platforms (AWS | Cloud platforms AWS GCP | Cloud platforms AWS GCP Azure | Customer Relationship Management | Customer relationship | Data Management | Data Management Platforms | Data Technologies | Engineering Collaboration | Management platforms | Monitoring Tools | Process Improvement | Product Management | Product Management Interface | Relationship Management | Reporting and dashboarding | Support and Engineering Collaboration | Support and engineering | Technical Architecture
Education
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