Manager, CX Analytics
Tasks
- Automate recurring reporting
- Build dashboards
- Create decision ready narratives
- Define CX metrics
- Define event tracking needs
- Deliver CX insights to leadership
- Identify CX process inefficiencies
- Instrument CX data
- Maintain analytical frameworks
- Maintain analytical models
- Model headcount and productivity
- Own CX analytics lifecycle
- Prototype data solutions
- Quantify cost impact of inefficiencies
- Write data instrumentation requirements
Perks/Benefits
- N/A
Skills/Tech-stack
AI | Analytics | BI | Claude | Cost modeling | Customer Experience | Dashboards | Data Instrumentation | Data Modeling | Productivity Benchmarking | Reporting | SQL | Salesforce | Workforce Management
Education
N/A
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