Manager, Fulfillment & Inventory Operations
Tasks
- Align inbound inspection standards and exception escalation with QC
- Build API integrations between internal systems and vendor platforms
- Define and manage SLAs for purchase order to shipment and returns
- Define transfer order protocols for studio and retail locations
- Document and systematize operational processes into repeatable playbooks
- Escalate inventory and fulfillment exceptions and resolve hands on
- Implement real time alerting and monitoring for discrepancies
- Maintain inventory accuracy across NetSuite and 3PL WMS systems
- Manage end to end returns operations including triage disposition and credits
- Own fulfillment execution for owned and operated brands through 3PL partners
- Partner to design and maintain reporting pipelines and operational dashboards
- Reconcile inventory coordinate audits and support forecasting inputs
- Track fulfillment and inventory performance and drive accountability through reviews
- Use AI tools and scripting to automate exception handling and SOP creation
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Free Design Services
- Furniture discounts
- Generous PTO
- Health benefits
- Merchandise credits
- Paid parental leave
- Travel Every Other Month
- Vision insurance
- Volunteer days off
Skills/Tech-stack
AI tools | API Integration | APIs | Alerting | BI reporting | Dashboards | Data Pipelines | ERP | Forecasting | Inventory Management | Inventory reconciliation | LLMs | Management System | Netsuite | OMS | Python | Returns Management | Reverse logistics | SLAs | SQL | Scripting | WMS | Warehouse Management | Warehouse Management System | Workflow automation
Education
N/A
Roles
Manager | Operations | Operations Manager | Supply Chain Manager
Regions
Countries
States
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