Manager, Process Optimization
Clearwater, FL, United States
USD 80K-104K (estimate) Mid-level Full Time
Tasks
- Build and deliver training materials
- Collaborate with business leaders on continuous improvement
- Consult to improve call center revenue profitability and customer experience
- Design deploy and implement standardized processes
- Develop executive presentations
- Drive direction prioritization and delivery across call center functions
- Identify call center improvement opportunities
- Lead continuous process improvement culture
- Run improvement projects
- Scope launch and execute process improvement projects
Perks/Benefits
- N/A
Skills/Tech-stack
Call Center | Call center metrics | Change Management | Continuous Improvement | Excel | Lean | PowerPoint | Process Improvement | Process Management | Project Management | Tableau | Visio
Education
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