Outreach & Enrollment Trainer

Tasks

• Audit teams for compliance and quality
• Build training plans
• Coordinate shadowing and call field auditing
• Create competency checklists
• Deliver onsite training
• Design training programs
• Develop self service training modules
• Identify capability strengths and gaps
• Lead cohort training
• Maintain CMS DHCS marketing compliance
• Own ongoing learning and development

Perks/Benefits

• 401k match
• Company-Paid Holidays
• Dental insurance
• Flexible spending account
• Life insurance
• Long-term disability
• Medical insurance
• Paid Holidays
• Paid parental leave
• Paid time off
• Short-term disability
• Vision insurance

Skills/Tech-stack

CMS Compliance | Call Center | Call center operations | Coaching | Competency Frameworks | DHCS Compliance | Healthcare sales | Instructional Design | LMS | Learning Management System | Learning management | Management System | Marketing compliance | Medi-Cal | Medicare | Onboarding | Sales | Sales Enablement | Self Service Training | Self-Service | Service training | Telephonic Enrollment | Training Development | Training materials