Process Manager, PULSE Fulfillment Team
Tasks
- Conduct case audits and reviews
- Manage and coach case entry specialists
- Monitor daily BPM queues
- Serve as escalation point for complex cases and system errors
- Track KPIs and turnaround times
Perks/Benefits
- N/A
Skills/Tech-stack
Business Process | Business Process Management | Jira | Key Performance Indicators | People management | Performance indicators | Process Improvement | Process Management | Project Management | Quality Assurance | Risk Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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