Product Owner - Cloud Contact Center (CCaaS) & Data Platform
USD 100K-150K (estimate) Mid-level Full Time
Tasks
- Define acceptance criteria
- Develop user stories
- Drive cross team stakeholder alignment
- Facilitate requirements workshops
- Incorporate security and compliance requirements
- Lead PI planning
- Manage dependencies
- Own product backlog
- Plan releases and quarterly roadmaps
- Prioritize features and enhancements
- Refine backlog
- Support resiliency and disaster recovery
- Verify analytics and reporting outcomes
- Write data pipeline requirements
Perks/Benefits
- N/A
Skills/Tech-stack
AKS | AWS | AWS Glue | AWS Lambda | AWS SNS | AWS SQS | Acceptance criteria | Access Management | Agile | As-a-Service | Automatic Call Distribution | Azure | Azure Data | Azure Data Factory | Azure Functions | Azure Service | Azure Service Bus | Azure Synapse | Backlog Grooming | Backlog Management | BigQuery | CCaaS | CI/CD | Call Distribution | Call recording | Chat | Cloud Functions | Cloud Run | Cloud platform | Contact Center as a Service | Contact center | Cross-functional | Cross-functional facilitation | Data Factory | Data pipeline | Dependency management | DevOps | EKS | ETL | Email | Event Driven | Event-driven architecture | GCP Dataflow | GKE | Google Cloud | Google Cloud Platform | Identity and Access Management | Identity and access | Increment Planning | Interactive voice response | Kafka | Logging | Microservices | Monitoring | Omnichannel routing | Power BI | Product Backlog Management | Product backlog | Program Increment | Program Increment planning | PubSub | Quality management | REST APIs | Redshift | SAFe | SMS | Service Bus | ServiceNow | Skills-Based Routing | Social engagement | Speech Analytics | Story development | Tableau | User Story | User story development | Voice Response | Workforce Management | Workforce optimization
Education
N/A
Roles
Manager | Product Manager | Product Owner | Technical Product Manager
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