SASE Operations and Support Engineer
Tasks
- Assign or escalate requests for NOS and SASE teams
- Collect and provide client logs and PCAPs for investigations
- Create KBAs for SDWAN Private Access and cloud exchange flows
- Create and track change requests and deployment entries
- Execute testing scenarios for SWG NPA BWAN and conditional access
- Maintain Rally user stories and task boards
- Maintain token documentation and perform token rotation
- Monitor UBEA dashboards and escalate abnormal behavior
- Monitor remote access mailbox and triage issues
- Review Netskope alerts and coordinate with CyberOps
- Run and schedule reports using templates
- Support testing of publisher connectors and validate applications post update
- Troubleshoot applications and create TAC cases
- Update SOPs KBAs and troubleshooting guides
- Validate application behavior across environments
Perks/Benefits
- 401k
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability
- Paid Holidays
- Short-term disability
- Vacation time
- Vision insurance
Skills/Tech-stack
API tokens | AWS | Active Directory | Azure | Azure Publisher | BWAN | Change Management | Conditional Access | CyberOps | DLP | DSSD | Documentation | Incident Triage | Logging | MECM | Malware analysis | NPA | Netskope | Okta | PCAP | RBAC | RBACv3 | Rally | SASE | SCIM | SWG | TAC support | Troubleshooting | ZTNA | Zero Trust
Education
N/A
Regions
Countries
States
Cities
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